PlayJumbo values your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you.
1. Information We Collect
We may collect information you provide directly and information generated through your use of PlayJumbo, including:
- name
- email address
- phone number
- profile photo
- username
- device information
- IP address
- approximate location
- gameplay activity
- prediction history
- leaderboard activity
- reward history
- customer support communications
2. Why We Collect Information
We use your information to:
- create and secure your account
- authenticate users
- provide two-factor authentication
- prevent fraud and duplicate accounts
- detect abuse
- improve gameplay
- personalize content
- operate rankings and rewards
- communicate with you
- comply with legal obligations
3. Phone Numbers and SMS
Your phone number may be used to:
- verify your identity
- send one-time verification codes
- enable two-factor authentication
- recover your account
- prevent duplicate accounts
- detect fraud
- maintain fair competition
- contact prize winners
- send important account or security communications
If you separately opt in, your phone number may also be used for promotional SMS communications about upcoming events, rewards, new features, promotions, and special announcements.
Consent to receive promotional SMS is not required to use PlayJumbo.
You may unsubscribe from marketing text messages at any time by following the instructions in the message. Message and data rates may apply.
4. Cookies and Analytics
We use cookies, software development kits, and similar technologies to:
- remember preferences
- analyze usage
- improve performance
- understand engagement
- prevent fraud
5. AI Features
We use artificial intelligence to improve question generation, recommendations, notifications, personalization, and moderation. AI systems may analyze gameplay activity, but official event outcomes and applicable promotion rules determine scoring and prize eligibility.
6. How We Share Information
We do not sell personal information.
We may share information with trusted service providers that help us operate PlayJumbo, including providers for:
- authentication
- cloud hosting
- analytics
- customer support
- SMS delivery
- payment or reward processing
- fraud prevention
These providers process information on our behalf and are expected to use it only as necessary to provide their services to us, subject to applicable agreements and law.
7. Legal Requests and Protection
We may disclose information when required by law or when reasonably necessary to comply with legal obligations, investigate fraud, protect users, protect PlayJumbo, or enforce our policies.
8. Data Security
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
PlayJumbo does not knowingly collect personal information from children where prohibited by law. If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.
10. Your Privacy Rights
Depending on where you live, you may have rights to:
- access your information
- correct inaccuracies
- delete your information
- object to certain processing
- receive a copy of your data
- withdraw marketing consent
Requests may be submitted to support@playjumbo.com. We may need to verify your identity before completing certain requests.
11. Account Deletion and Retention
Users may request deletion of their account.
Certain information may be retained as reasonably necessary for fraud prevention, legal compliance, dispute resolution, security, or recordkeeping, subject to applicable law.
12. International Users
If you access PlayJumbo from outside the United States, you understand that information may be processed in the United States or other jurisdictions where our service providers operate, subject to applicable data protection requirements.
13. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by other appropriate means.
14. Contact
PlayJumbo
Website: playjumbo.com