You can ask us to delete your Jumbo account and the personal information associated with it at any time. You do not need to have the app installed — uninstalling Jumbo does not delete your account, so this request works whether or not you still have it on your device.
How to request deletion
Email support@letsplayjumbo.com from the email address registered to your Jumbo account, with the subject line Account deletion request.
So we can find the right account, please include:
- The email address or phone number on the account
- Your Jumbo username, if you know it
We may need to verify your identity before we can delete an account. This protects you: without it, someone else could delete your account by guessing your details.
What happens next
We will confirm your request by email and complete the deletion within [CONFIRM: e.g. 30 days] of verifying it.
Deletion is permanent. Your Jumbo Points, achievements, rankings, badges and reward history cannot be restored afterwards, and they cannot be transferred to another account.
What gets deleted
Deleting your account removes the personal information we hold about you, including:
- Name
- Email address
- Phone number
- Profile photo
- Username
- Gameplay activity and prediction history
- Leaderboard activity
- Reward history
- Device information, IP address and approximate location
Customer support correspondence is also deleted, except where we are required to keep it for one of the reasons below.
What we keep, and for how long
We do not keep your account after deletion. A limited amount of information may be retained for [CONFIRM: e.g. 90 days] where we have a legal or operational obligation to do so, specifically for:
- Fraud prevention and detecting duplicate accounts
- Legal and regulatory compliance
- Resolving disputes, including prize and reward claims
- Security and abuse investigations
- Financial and tax recordkeeping
Anything retained for these reasons is kept only for as long as the obligation requires, and is then deleted. Aggregated or anonymised data that can no longer identify you may be kept indefinitely.
Questions
If you are unsure about any of this, or want to know what we hold before deciding, email support@letsplayjumbo.com or reach us on Discord. We typically respond within 1–2 business days.
Our full Privacy Policy explains what we collect and why.